Questions, answered
The things our customers most often ask in the weeks before Christmas.
When should I order to receive my décor before Christmas?
Place your order by December 18 with standard shipping for delivery by December 24 to addresses in the contiguous United States. Alaska, Hawaii and remote addresses need a few extra days, so we suggest ordering by December 12 or choosing expedited delivery. These dates are our service goal rather than a carrier guarantee — weather and carrier volume can occasionally intervene.
What size tree skirt or collar do I need?
As a guide, a 48-inch skirt suits trees from 5 to 7.5 feet, and a 56-inch skirt suits 6.5 to 9 feet. For collars, measure the widest point of your tree stand: our woven collar fits stands up to 20 inches wide and the hammered brass-tone collar up to 22 inches. If you are between sizes, write to us with your tree height and stand width and we will recommend one.
How does the Tree Trio bundle discount work?
Use the "Build your tree" tool on our home page to choose one topper, one skirt and one collar. When you add them as a trio, 10% is taken from the combined price of the three pieces. The savings appear on the line in your sleigh and at checkout. If you return one piece from a trio, the refund for that piece reflects the discounted price.
Are your wreaths and garland real or faux?
Our wreaths and garland are made with high-quality faux greenery so they stay full and green all season and can be stored and reused. The Heirloom Pinecone Wreath includes real, kiln-dried pinecones on a natural grapevine base. None of our greenery is scented.
Can I hang wreaths and signs outdoors?
Yes — on a covered porch or under an overhang. Our outdoor pieces are treated to resist moisture and fading, but direct, prolonged exposure to rain, snow or strong sun will shorten their life. Bring them indoors during severe storms.
Are the ornaments glass?
It depends on the set, and each product page says so plainly. Our Champagne Mercury Glass Baubles, Snowfall Glass Finial and Gilded Teardrops are glass. The Cranberry & Gold, Silver Frost, Evergreen & Gold, Ivory Pearl and Starlight sets are shatter-resistant — a good choice for homes with small children or pets.
Can I include a gift message?
Of course. At checkout you will find a gift message box; we print your words on an ivory card and tuck it inside. Tick "This is a gift" and we will leave prices off the packing slip.
What if something arrives damaged?
We pack carefully, but glass and long journeys do not always agree. Email us a photo within 7 days of delivery and we will send a replacement or issue a full refund — you will not need to return the damaged piece.
Do you ship outside the United States?
Not at this time. We ship to all 50 states and the District of Columbia, including APO/FPO addresses on request.
How do I care for velvet and knit tree skirts?
Velvet should be spot cleaned and pressed with a cool iron on the reverse side only. The cable-knit skirt may be hand washed in cold water and laid flat to dry. Store both folded loosely in a breathable bag, away from direct sunlight.
Still wondering? Send us a note — we answer within one business day.