Shipping Policy
Last updated November 5, 2026
We want every North Pine Noel order to arrive in time to be enjoyed, and in the same condition it left us. This policy explains where we ship, how long it takes, and what it costs.
Where we ship
We ship to street addresses in all 50 United States and the District of Columbia. APO/FPO/DPO addresses can be accommodated on request — please email us before ordering. We do not currently ship internationally.
Processing time
Orders placed before 1 pm Eastern on a business day are usually packed and handed to the carrier within 1–2 business days. From Thanksgiving through December 20 we pack on Saturdays as well. You will receive a shipping confirmation email with tracking as soon as your parcel is on its way.
Rates & delivery times
| Method | Transit after dispatch | Cost |
|---|---|---|
| Standard | 4–7 business days | $7.95 · complimentary on orders of $75+ |
| Expedited | 2–3 business days | $14.95 |
The $75 threshold is calculated on the merchandise subtotal after any discounts and before tax. Orders to Alaska, Hawaii and some rural addresses may take 2–4 additional business days.
Christmas delivery
For delivery by December 24 within the contiguous US, please order by December 18 with standard shipping. Expedited shipping may extend that window by a day or two — check the estimate shown at checkout. Our cutoff dates reflect our own processing commitments and the carriers' published holiday guidance; they are a sincere goal rather than a guarantee, since weather and carrier volume are outside our control.
Oversized items
Our larger wreaths, porch leaners and garland ship in protective boxes. Occasionally these travel separately from the rest of your order; you will receive tracking for each parcel.
Sales tax
Sales tax is collected where required by state law and is shown before you complete payment.
Lost, late or damaged parcels
If tracking has not updated for five business days, or your parcel shows as delivered but you cannot find it, email [email protected] and we will open a claim with the carrier and keep you informed. If anything arrives damaged, send us a photo within 7 days of delivery and we will replace or refund it — see our Returns & Refunds policy.
Address changes
Please check your shipping address carefully. If you notice a mistake, write to us right away — we can usually correct it if the order has not yet been packed. Once a parcel is with the carrier, we cannot redirect it.