Terms of Service
Effective November 5, 2026
These Terms of Service ("Terms") govern your use of northpinenoel.com and any purchase you make from North Pine Noel ("we," "us"). By using the Site or placing an order, you agree to these Terms. Please read them alongside our Privacy Policy, Shipping Policy and Returns & Refunds Policy, which form part of these Terms.
1. Who may order
You must be at least 18 years old, or have a parent or guardian's permission, to place an order. For now, North Pine Noel ships exclusively to addresses in the United States.
2. Products and descriptions
We describe and photograph our products as accurately as we can. Some photographs on the Site are styled lifestyle images that illustrate how a piece may be used, and colors can appear differently on different screens; handmade and hand-finished items naturally vary slightly. Dimensions are approximate.
3. Prices and promotions
All prices are in US dollars. A "Holiday price" shows a reduced price alongside the price at which the item has been offered on the Site. The Tree Trio courtesy takes 10% from the combined price of one tree topper, one tree skirt and one tree collar added together using our "Build your tree" tool; it cannot be combined with other offers unless we say so. We may change prices and promotions at any time, but changes will not affect orders already confirmed.
4. Orders and acceptance
Your order is an offer to buy. We accept it when we send a shipping confirmation. We may decline or cancel an order — for example, if an item is unavailable, a pricing error has occurred, or we suspect fraud — and if we do, we will refund any amount charged in full.
5. Payment
Payment is processed securely by our third-party payment provider. By submitting payment you confirm you are authorized to use the payment method. Applicable sales tax is added where required.
6. Shipping, risk and title
Delivery estimates and holiday cutoff dates are good-faith goals and not guarantees. Title and risk of loss pass to you when the carrier delivers your order to the shipping address you provided. If an item arrives damaged, our Returns policy explains how we will make it right.
7. Returns
Returns and refunds are handled under our Returns & Refunds Policy, including extended holiday returns.
8. Safe use
Please follow the care notes on each product page. Glass ornaments and toppers are decorative items, not toys, and should be kept out of reach of young children and pets. Battery-operated pieces should be used according to their instructions; do not leave lit décor unattended for long periods.
9. Intellectual property
The text, ornament designs, logo and site design are owned by us or our licensors. Product photographs from Unsplash are used under the Unsplash License. You may not copy or reuse our content for commercial purposes without our written permission.
10. Acceptable use
You agree not to misuse the Site — for example, by attempting to disrupt it, scraping it in bulk, or placing fraudulent orders.
11. Disclaimers and limitation of liability
Except as expressly stated in these Terms and to the fullest extent permitted by law, the Site and products are provided "as is," and we disclaim implied warranties of merchantability and fitness for a particular purpose. Our total liability arising from any order will not exceed the amount you paid for that order. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.
12. Governing law and disputes
These Terms are governed by the laws of the state in which we are organized, without regard to conflict-of-law rules. Before filing any claim, please contact us so we can try to resolve the matter informally; most concerns can be settled with a simple email.
13. Changes to these Terms
We may update these Terms from time to time. The version in effect when you place an order applies to that order.