Privacy Policy
Effective November 5, 2026
This Privacy Policy describes how North Pine Noel ("North Pine Noel," "we," "us"), handles personal information collected through northpinenoel.com (the "Site"). We have tried to write it plainly. If anything is unclear, please email [email protected].
Information you give us
- Order details: your name, email address, phone number (optional), shipping address, gift message and the items you buy.
- Payment information: card details are entered directly with our payment processor and are never stored on our servers. We receive only confirmation of payment and limited details such as card type and last four digits.
- Correspondence: anything you include when you email us or use our contact form.
Information collected automatically
Like most websites, the Site and our service providers collect technical information such as your IP address, browser type, device type, pages viewed, the page that referred you, and approximate location derived from your IP address. We use cookies and similar technologies for this.
Your shopping cart (which we call your "sleigh") is saved in your own browser's local storage under the name npn-sleigh, so your selections are remembered between visits on the same device. It contains only product identifiers and quantities, and you can clear it at any time by emptying your cart or clearing your browser data.
How we use information
- To process, ship and support your orders, including sending order and shipping emails.
- To answer your questions and handle returns.
- To understand how the Site is used and improve it.
- To measure the effectiveness of our advertising, including on Google and other ad networks.
- To prevent fraud and to comply with legal obligations such as tax and accounting rules.
If you opt in to our emails, we will send occasional seasonal letters; every one includes an unsubscribe link.
Advertising and analytics
We may use services such as Google Analytics and Google Ads to understand site traffic and to show our ads to people who have visited the Site. These providers may set their own cookies. You can learn how Google uses information at policies.google.com/technologies/partner-sites, adjust ad personalization at adssettings.google.com, and opt out of many interest-based ads at optout.aboutads.info.
When we share information
We do not sell your personal information for money. We share it only with service providers who help us run the shop — for example, our payment processor, website host, email provider, shipping carriers and fulfillment partners — and only as needed for them to perform those services. We may also disclose information if required by law, to protect our rights, or in connection with a sale or reorganization of the business. Some advertising cookies may be considered "sharing" for cross-context behavioral advertising under certain state laws; you may opt out as described below.
Your choices and rights
Depending on where you live — including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other states with consumer privacy laws — you may have the right to access, correct, delete or obtain a copy of your personal information, and to opt out of targeted advertising or the "sale" or "sharing" of personal information. To make a request, email [email protected] with the subject "Privacy request." We will verify your request using information already associated with you and respond within the time required by law. We honor Global Privacy Control browser signals as an opt-out of sharing where applicable. We will not discriminate against you for exercising these rights. If we deny your request, you may appeal by replying to our decision.
Data retention
We keep order records for as long as needed to provide our services and to meet tax, accounting and legal requirements — typically seven years — and delete or anonymize other information when it is no longer needed.
Security
The Site is served over HTTPS and we limit access to personal information to the people and providers who need it. No method of transmission is perfectly secure, but we take reasonable measures to protect your information.
Children
The Site is intended for adults. We do not knowingly collect personal information from children under 13; if you believe a child has provided us information, please contact us and we will delete it.
Changes
We may update this policy from time to time. The effective date above shows when it was last changed; significant changes will be highlighted on the Site.