Returns & Refunds
Last updated November 5, 2026
A gift should never become a worry. If something you bought from North Pine Noel is not right, here is how we will make it right.
Your return window
- Everyday purchases: you may return eligible items within 30 days of delivery.
- Holiday purchases: anything bought between November 1 and December 24, 2026 may be returned until January 15, 2027 — so gifts can be opened, enjoyed (or exchanged) after Christmas.
What can be returned
Items should be unused, in their original condition and, where possible, in their original gift box or packaging. Wreaths and garland should be returned unhung and with their tags. We are unable to accept pieces that show weathering from extended outdoor use.
How to start a return
- Email [email protected] with your order number and the item(s) you wish to return.
- We will reply within one business day with your return address and instructions.
- Pack the item securely — glass ornaments in particular — and send it using a trackable service.
Please do not send items to our mailing address without first contacting us; returns arriving without instructions may be delayed.
Return shipping costs
Return postage is the customer's responsibility, except where the item arrived damaged, defective or was not what you ordered — in those cases we cover all costs. Original shipping charges are not refundable unless the return is due to our error.
Refunds
Once your return arrives and is inspected (usually within 3 business days), we will email you and issue a refund to your original payment method. Depending on your bank or card issuer, it may take a further 5–10 business days to appear on your statement. If a returned item was part of a Tree Trio, the refund is based on the discounted price of that piece.
Gift returns
If you received a North Pine Noel gift, email us the order number from the packing slip (or the purchaser's name and email). We will issue your refund as store credit to you, without notifying the giver.
Damaged or incorrect items
Send us a photo of the item and its packaging within 7 days of delivery. We will ship a replacement at no cost, or, if the item is no longer available, issue a full refund. You will not need to return a broken piece.
Exchanges
The quickest way to exchange is to return the original item for a refund and place a new order, so your new piece is not held up while the return travels back to us. During December, we are happy to reserve the replacement for you — just ask.
Questions
Write to [email protected] or see our FAQ.